Shipping Policy

At Kas di Kos, we are committed to providing an exceptional experience from the moment you place your order to the day it arrives at your doorstep.

Order Processing and Shipping

All packages are prepared and shipped from our New Jersey studio. We process and ship your order within 1-3 business days. During sales, holidays, or new product launches, processing times may be slightly extended, but rest assured, we're working diligently to get your items to you.

Tracking Your Order

Once your order is on its way, you'll receive a confirmation email with a tracking number. Please allow 1-2 business days for the tracking information to update in our carrier's system.

Delivery Protection

To ensure peace of mind, we've partnered with Route to provide protection for shipments that are lost, damaged, or stolen. This service is automatically added to each order at no additional cost to you. If you prefer not to have this protection, you may opt out during checkout.

Address Accuracy

We kindly ask that you double-check your shipping address at checkout. While we make every effort to ensure successful deliveries, we cannot be responsible for packages sent to incorrectly provided addresses. If you do encounter a situation where the address is incorrect please contact our Concierge at concierge@kasdikos.co as soon as possible. We want to ensure your package is delivered to the correct location.

Our Commitment

At Kas di Kos, we strive to make every aspect of your shopping experience exceptional. If you have any questions or concerns about your shipment, please don't hesitate to reach out to our dedicated guest services team at concierge@kasdikos.co. We're here to help ensure your Kas di Kos experience is nothing short of extraordinary.

Thank you for choosing Kas di Kos. We look forward to bringing a touch of refined wellness into your home.

Shipping Policy

At Kas di Kos, we are committed to providing an exceptional experience from the moment you place your order to the day it arrives at your doorstep.

Order Processing and Shipping

All packages are prepared and shipped from our New Jersey studio. We process and ship your order within 1-3 business days. During sales, holidays, or new product launches, processing times may be slightly extended, but rest assured, we're working diligently to get your items to you.

Tracking Your Order

Once your order is on its way, you'll receive a confirmation email with a tracking number. Please allow 1-2 business days for the tracking information to update in our carrier's system.

Delivery Protection

To ensure peace of mind, we've partnered with Route to provide protection for shipments that are lost, damaged, or stolen. This service is automatically added to each order at no additional cost to you. If you prefer not to have this protection, you may opt out during checkout.

*Please note that Route Package Protection does not cover packages that are being shipped to countries with US imposed sanctions.

Address Accuracy

We kindly ask that you double-check your shipping address at checkout. While we make every effort to ensure successful deliveries, we cannot be responsible for packages sent to incorrectly provided addresses. If you do encounter a situation where the address is incorrect please contact our Concierge at concierge@kasdikos.co as soon as possible. We want to ensure your package is delivered to the correct location.

Our Commitment

At Kas di Kos, we strive to make every aspect of your shopping experience exceptional. If you have any questions or concerns about your shipment, please don't hesitate to reach out to our dedicated guest services team at concierge@kasdikos.co. We're here to help ensure your Kas di Kos experience is nothing short of extraordinary.

Thank you for choosing Kas di Kos. We look forward to bringing a touch of refined wellness into your home.

Thank you for you're interested in our newest offerings. To ensure you enjoy the best possible experience with Kas di Kos, here's how we handle preorders:

- For orders containing both preorder and in-stock items, we'll ship your available items right away. This allows you to start enjoying your Kas di Kos pieces immediately.

- Preorder items will be carefully prepared and shipped to you as soon as they become available, at no additional shipping cost.

- Each product page provides an estimated availability date for preorder items. While we strive for accuracy, these dates may occasionally shift as we perfect each piece.

- Preorders are fulfilled in the sequence they are received, ensuring fairness to all our guests.

We'll keep you informed every step of the way, from order confirmation to the shipment of your preorder items. Your anticipation allows us to maintain the exceptional quality you expect from Kas di Kos, and we're grateful for your patience.

If you have any questions about your order, our dedicated guest services team is always here to assist you.

Our Commitment to Your Satisfaction

At Kas di Kosevery piece is crafted with care and attention to detail. We want you to love your selections as much as we do. If for any reason you're not completely satisfied with your purchase, we're here to help.

Return Policy

- We offer free returns on all domestic orders within 30 days of delivery. The delivery date is determined by our courier tracking system.

- If an item doesn't meet your expectations, we'll gladly replace it or provide a full refund.

- To initiate a return, simply contact our concierge team at returns@kasdikos.co. They will guide you through the process, ensuring a smooth and effortless experience.

- For detailed information about our return process, please refer to our Terms and Conditions.

We believe in the quality of our products and want you to feel confident in your purchases. Our goal is to ensure that every item you receive from Kas di Kos brings joy and enhances your sense of well-being.

If you have any questions or need assistance, our dedicated concierge team is always here to help. Your satisfaction is our priority, and we're committed to making your Kas di Kos experience exceptional from start to finish.

At Kas di Kos, we're committed to ensuring your pieces reach you in perfect condition. To provide you with peace of mind, we've partnered with Route to offer comprehensive protection for your shipments.

Package Protection

- Every order is automatically covered by Route Package Protection.
- This service safeguards your purchase against loss, damage, or theft during transit.
- Should you prefer not to have this protection, you may opt out during checkout.

In the unlikely event that your package is damaged, lost, or stolen:

1. Please contact our concierge team at concierge@kasdikos.co as soon as possible.
2. Provide your order number and a brief description of the issue.
3. Our team will guide you through the next steps to resolve the situation promptly.

We value your trust in Kas di Kos and are dedicated to ensuring your experience with us is seamless from selection to delivery. For more information about Route Package Protection, you may visit routeapp.io.

Your satisfaction and peace of mind are our top priorities. We're here to assist you every step of the way.